1.1 This document governs the use of the Stratos platform provided by Basel Al-Mashharawi Establishment for Management and Development Consulting (referred to as “MashCo” or the “Establishment”), a sole establishment registered in the Hashemite Kingdom of Jordan under commercial register no. 599229, licensed by the Jordan Media Commission under licence no. M N I/1258/Studies and Research House/2026, with its registered address in Amman, Jordan.
1.2 “Client” means the person or entity subscribing to the platform and holding the account. “User” means any person to whom the Client grants access to its account.
1.3 This document applies to the Stratos platform only. The Training and Consultation services are governed by two separate documents published on the website, and their provisions do not apply to this service.
1.4 Creating an account, activating a subscription, or using the platform constitutes acceptance of these Terms and Conditions.
1.5 Eligibility: The Client must be legally capable of entering into a binding contract and must be at least 18 years of age. A Client subscribing on behalf of an organisation represents that it is duly authorised to bind that organisation to these provisions.
3.1 Nature of the licence: The platform is provided as software as a service (SaaS) over the internet. No copy of it is sold to the Client and none is installed on the Client's systems; the Client is granted a right of access and use for the duration of its subscription.
3.2 Obligation of means: MashCo undertakes to exercise reasonable care in operating and maintaining the platform; this is an obligation of means and not an obligation to achieve a result. MashCo does not warrant that the Client will achieve any particular financial, operational or strategic outcome.
3.3 Nature of the outputs: Platform Outputs are generated automatically from the data entered by the Client. Their accuracy depends on the accuracy of that data, and they remain a decision-support tool rather than a substitute for management judgement.
3.4 Artificial-intelligence features: The platform may include features powered by artificial intelligence, which are probabilistic in nature. MashCo does not warrant that their outputs are fully accurate or free from error, and the Client undertakes to review them before relying on them.
3.5 Limits of expertise: Neither the platform nor its outputs constitute legal, tax, accounting or investment advice, and they do not replace consulting duly licensed specialists.
4.1 Continuous development: MashCo may develop, update, add to or modify the platform's features at any time in the interest of improving the service.
4.2 Discontinuing a feature: If MashCo decides to discontinue a material feature on which the Client relies, it shall give the Client 30 days' prior notice. In that event the Client may terminate its subscription and obtain a refund of the unused portion of the current cycle.
5.1 Scheduled maintenance: Planned maintenance is normally carried out with prior notice wherever possible, and does not count as an Outage as defined in clause 2.
5.2 Support channels and hours: Technical support is provided via Email: Info@Mashcoai.com / WhatsApp Business 00962789942143 during official business hours Sunday to Thursday, 9:00 a.m. to 5:00 p.m. Amman time.
5.3 Scope of support: Support covers the resolution of faults and enquiries relating to the platform's functions. It does not include training the Client's users, entering the Client's data, resolving problems with the Client's devices or network, or providing strategic consulting.
5.4 No availability commitment: MashCo does not commit to any specified availability percentage for the platform. Remedies for an Outage are limited exclusively to those set out in clauses 14.7 and 7.2.
6.1 Service provided “as is”: The platform is provided “as is” and “as available”, without warranties of any kind, express or implied. MashCo does not warrant that the platform will be uninterrupted, error-free, or fit for any particular purpose of the Client.
6.2 Exclusion of liability: To the maximum extent permitted by law, MashCo shall bear no liability for any indirect, incidental or consequential damages, nor for any loss of profit, reputation or opportunity, arising from the use of the platform, the inability to use it, or reliance on its outputs.
6.3 Cap on liability: If, for any reason, the exclusion in clause 6.2 is held to be unenforceable in whole or in part, MashCo's aggregate liability for all claims combined shall not exceed the value of the subscription fees actually paid by the Client during the three months immediately preceding the event giving rise to the claim.
6.4 Matters not subject to limitation: The limitations in this clause do not apply to liability arising from fraud, wilful misconduct or gross negligence, from personal injury, or from any liability that Jordanian law does not permit to be excluded or limited.
6.5 Client Data: MashCo bears no liability for any defect in the outputs resulting from incomplete or inaccurate data entered by the Client or its Users.
6.6 Client's indemnity to MashCo: The Client shall defend, indemnify and hold MashCo harmless against any claims, losses or expenses (including reasonable legal fees) arising from its breach of this document, from data it entered without lawful basis, or from its Users' non-compliant use of the platform.
6.7 MashCo's indemnity to the Client: MashCo shall defend and indemnify the Client against third-party claims alleging that the platform itself — unmodified by the Client — infringes intellectual property rights, provided that the Client notifies MashCo in writing promptly upon becoming aware of the claim and enables MashCo to control the defence and settlement.
7.1 Neither party shall be liable for any breach of or delay in performing its obligations where this is due to causes beyond its reasonable control, such as interruption of internet or hosting services, cyber-attacks, large-scale technical failures, natural disasters and governmental decisions.
7.2 Prolonged outage: If access to the platform remains impossible for more than 5 consecutive days, whether due to force majeure or to a cause attributable to MashCo, the Client may terminate its subscription and obtain a refund of the unused portion of the current cycle. This clause operates together with clause 14.7 as follows: a service credit is granted for an Outage exceeding 48 hours but not reaching 5 days; where the Outage exceeds 5 days the Client may elect either termination with refund or a service credit; the two remedies may not be combined in respect of the same event.
8.1 Termination by the Client: The Client may terminate its subscription at any time by switching off automatic renewal in accordance with clause 13.3, and its access continues until the end of the paid cycle.
8.2 Termination by MashCo: MashCo may terminate the contract on 30 days' prior written notice, refunding the unused portion of the current cycle.
8.3 Cure period for breach: Where the Client breaches a material obligation not relating to payment, MashCo shall notify it in writing specifying the breach and granting it 15 days to remedy it; if it is not remedied, the subscription may be terminated.
8.4 Immediate suspension: By way of exception to the cure period, full access to the platform ceases immediately upon failure to pay the subscription when due, in accordance with clause 13.10. MashCo may also suspend access immediately where there is a security risk or activity threatening the integrity of the platform or the data of other clients, or where required by law.
8.5 Effect of suspension: Suspension of access does not stop the subscription from accruing and does not create any right to a refund where the suspension results from the Client's breach.
8.6 Data export after termination: The Client retains the right to export its data within 30 days of the expiry or termination of the subscription, in accordance with clause 10.6. After that period MashCo may delete the data permanently.
8.7 Surviving clauses: The provisions on intellectual property, confidentiality, limitation of liability and governing law survive the end of the subscription.
8.8 Read-only access after the end of full access: Notwithstanding clauses 2, 3.1, 8.1, 8.4, 9.5, 13.2, 13.3, 13.10, 14.2, 15.2, 15.3 and 15.5, upon the end of a free trial without payment, whether by cancellation or failure to collect the first charge, or upon the expiry or termination of a subscription for any reason, the account enters a Read-Only Period of 30 consecutive days. Where the Client cancels during the free trial, the period begins when that cancellation takes effect; where the first charge fails, it begins immediately upon expiry of the trial; where a paid subscription is cancelled, it begins on the day immediately following the last day of the current paid cycle; and where a renewal payment is not made, it begins immediately when that payment falls due and remains unpaid. During the Read-Only Period the Client and its Users may view and export all Client Data in accordance with clause 10.6, but may not create, modify or delete any data or content, and the platform's artificial-intelligence features are unavailable. The licences granted under clauses 3.1, 15.2 and 15.5 continue in force throughout the Read-Only Period, solely to the extent necessary to permit that viewing and export. The Read-Only Period is provided without charge, does not itself renew the subscription, and does not constitute an Outage. Payment of the applicable subscription amount and reactivation of the subscription before the period expires restores full access. At the end of the 30 consecutive days all access ceases automatically and MashCo may permanently delete Client Data in accordance with clauses 10.3 and 17.7. This clause does not limit MashCo's right to suspend all access under clause 8.4 where necessary for security or where required by law.
9.1 To make the platform available to the Client with the features of the subscribed Plan throughout the subscription term, subject to payment of amounts due.
9.2 To exercise reasonable care to maintain the continuity of the platform's operation, to maintain it, and to remedy reported faults.
9.3 To provide technical support within the scope and hours set out in clause 5.
9.4 To give the Client 30 days' notice of any material change to the platform's features or to the subscription price.
9.5 Service delivery and access provisioning: Access to the Stratos platform is provisioned immediately upon confirmation of the subscription payment, and the login credentials are sent to the Client’s registered email address. The service involves no physical shipment; it is delivered entirely digitally over the internet.
9.6 Exception: MashCo does not undertake to guarantee uninterrupted availability of the platform and is not answerable for scheduled maintenance windows or for faults beyond its direct control.
10.1 To apply reasonable technical and organisational measures to protect Client Data, including encryption in transit and at rest, access controls, and access logs.
10.2 Operational backups: To take periodic backups of platform data on a daily basis, retaining each backup for 7 days. The purpose of these backups is operational restoration during the subscription term.
10.3 Data retention during the export period: Notwithstanding the operational backup retention period in clause 10.2, MashCo shall retain a copy of Client Data throughout the 30-day export period provided for in clause 8.6, so as to enable the Client to export it.
10.4 Restoration: In the event of data loss attributable to MashCo's error, MashCo shall use reasonable care to restore the data from the most recent available backup, and this shall be the exclusive remedy for such loss.
10.5 Client's corresponding responsibility: MashCo's backups do not relieve the Client of its responsibility to keep independent copies of its material data.
10.6 Data export: To enable the Client to export its data in a reusable format CSV or Excel for tabular data, and in PDF format for presentation-ready reports, during the subscription term and throughout the export period provided for in clause 8.6.
10.7 Breach notification: To notify the Client and the competent authorities upon the occurrence of a security breach affecting its data, in accordance with the requirements and timeframes prescribed by Jordanian law, setting out the nature of the breach and the measures taken.
The Client's obligations comprise the following: account and user administration (clause 11), terms of use (clause 12), payment terms (clause 13), refund terms (clause 14), and intellectual property terms (clause 15).
11.1 To provide accurate, complete and up-to-date registration details, and to notify MashCo of any material change to them.
11.2 Confidentiality of login credentials: To keep passwords and login credentials confidential, not to share them, and to notify MashCo immediately of any breach or unauthorised use via Email: Info@Mashcoai.com / WhatsApp Business 00962789942143.
11.3 Responsibility for Users: The Client bears full responsibility for all activity carried out through its account and by its Users, for their compliance with this document, and for administering and withdrawing their permissions immediately upon the end of their relationship with the Client.
11.4 One account per user: To assign a separate account to each User; sharing a single account between more than one person is prohibited.
11.5 Technical environment: To provide a suitable internet connection and an up-to-date browser, and to bear responsibility for the security of its own devices and network. Problems with the Client's connectivity do not constitute grounds for a refund or an extension.
The Client and its Users undertake, in using the platform, as follows:
12.1 Plan limits: To comply with the limits of the Plan as to the number of departments, products and users and the usage limits, and to upgrade to a higher Plan where those limits need to be exceeded.
12.2 Purpose: To use the platform and its outputs exclusively for the Client's internal business purposes.
12.3 No provision of access to third parties: It is prohibited to sell, lease or sublicense access to the platform, to make it available to any third party, or to use the platform to provide a service to others, without prior written permission.
12.4 No reverse engineering: It is prohibited to copy the platform or any part of it, to reverse engineer it, to attempt to extract its source code or algorithms, or to create derivative works from it.
12.5 No building a competing product: It is prohibited to use the platform or its outputs for benchmarking purposes, or to build or market a platform or service competing with MashCo.
12.6 No scraping or automated extraction: It is prohibited to use any automated means to scrape or extract the platform's content, or to use the content or outputs to train artificial-intelligence or machine-learning models, without prior written permission.
12.7 Platform security: It is prohibited to store or transmit viruses or malicious software, or to attempt to circumvent security measures or to conduct penetration or stress testing without prior written permission.
12.8 No circumvention: It is prohibited to use any means to circumvent pricing or the usage limits prescribed for the Plan, including creating multiple accounts for that purpose.
12.9 Lawfulness of data: To ensure the accuracy of the data entered and to hold sufficient legal basis to enter and process it, and not to enter sensitive or legally restricted personal data without obtaining the necessary consents from the data subjects.
12.10 Review of outputs: To review and verify the platform's analyses and outputs before relying on them in any managerial or strategic decision.
12.11 General lawfulness: Not to use the platform for any purpose contrary to the laws in force in the Hashemite Kingdom of Jordan or in the Client's country, or that infringes the rights of others.
MashCo reserves the right to suspend access or terminate the subscription upon any breach of this clause, in accordance with clauses 8.3 and 8.4.
13.1 Plans and prices: The platform is offered under the following Plans on a recurring monthly subscription:
13.2 Payment in advance: The subscription is paid in advance at the beginning of each cycle; the service is neither activated nor continued before payment.
13.3 Automatic renewal and cancellation: The subscription renews automatically for a further identical cycle unless the Client switches off renewal. The Client may switch it off at any time through its account or by written notice, and the cancellation takes effect from the end of the current paid cycle, with no retroactive effect on that cycle.
13.4 Upgrade and downgrade: An upgrade takes effect immediately, with the price difference calculated pro rata for the remaining period; a downgrade takes effect from the following cycle, with no refund for the current cycle.
13.5 Currency: Published prices are in US dollars. For clients within Jordan the invoice is issued in Jordanian dinars at the equivalent amount, using the exchange rate prevailing at the time of invoicing.
13.6 Tax: All published prices are exclusive of sales tax; tax legally due is added on top of them at the time of invoicing.
13.7 Payment methods and charges: credit card / online payment gateway / bank transfer. The Client bears any bank transfer charges or payment-intermediary fees.
13.8 Automatic payment: Where the Client elects to pay by card, it authorises MashCo to charge the subscription amount automatically at the beginning of each cycle, and undertakes to update its card details before their expiry.
13.9 Price changes: MashCo may change its prices in the future. An increase does not apply to the current cycle; the Client is notified 30 days before it takes effect for the following cycle and may switch off renewal if it does not accept the change.
13.10 Non-payment: Full access to the platform ceases automatically upon failure to pay the cycle's subscription when due, and is not restored until payment is made. No period of continued full access is granted, and this cessation gives rise to no liability on the part of MashCo. Client Data remains retained in accordance with clause 10.3 throughout the export period provided for in clause 8.6.
13.11 Free trial: A free trial of 7 days is available to the Client on a first-time basis. It converts automatically into a paid subscription upon expiry of that period, unless the Client switches off the service before it expires, through its account or by written notice.
13.12 Enterprise plan and corporate clients: The prices, limits, payment and renewal terms of the Enterprise plan are set out in a separate agreement which prevails over the provisions of this clause to the extent expressly stipulated therein.
13.13 Merchant of record and purchase channels: Subscriptions to the platform may be made available for purchase through a payment platform acting as “merchant of record”. In that case, that platform is the legal seller of the subscription to the Client and alone issues the invoice, collects the price, handles tax and processes refunds in accordance with its published terms; MashCo does not issue a direct invoice for that transaction and does not demand payment from the Client. Clauses 13.5, 13.6 and 13.7 apply only to subscriptions purchased directly from MashCo. In the event of conflict as to invoicing, tax or the refund mechanism, the merchant of record’s terms prevail in respect of that transaction, while the provisions of this document continue to govern the use of the platform.
14.1 Money-back guarantee: A first subscription may be cancelled for a full refund within 14 days of the first paid charge, no questions asked.
14.2 After the guarantee period: The subscription is non-refundable for the current cycle. The Client may switch off automatic renewal at any time under clause 13.3 and retains access until the end of the paid cycle.
14.3 Non-use: No full or partial refund arises in respect of periods of non-use or partial use during the paid cycle, after expiry of the guarantee period provided for in clause 14.1.
14.4 Breach: After expiry of the guarantee period provided for in clause 14.1, no refund arises where access has been suspended or the subscription terminated by reason of the Client's breach of this document.
14.5 Termination by MashCo: Where MashCo terminates the contract for a reason not attributable to a breach by the Client, the unused portion of the current cycle is refunded pro rata.
14.6 Discontinuation of the platform or of a material feature: Where MashCo permanently discontinues the platform, or discontinues a material feature under clause 4.2, the unused portion of the current cycle is refunded.
14.7 Service credit for an Outage: Where an Outage — as defined in clause 2 — exceeds 48 consecutive hours but does not reach 5 days, the Client becomes entitled to a service credit applied to its following cycle, calculated on the basis of the value of one day's subscription for each full day of Outage, subject to a maximum of 30% of the monthly subscription value. The credit must be claimed in writing within 14 days of the end of the Outage, through the channel identified in clause 14.9. The service credit is the sole and exclusive remedy for an Outage and is not payable in cash. Where the Outage exceeds 5 days, the election provided for in clause 7.2 applies.
14.8 Free trial: No refund arises in respect of a free trial; the Client's remedy is limited to cancelling it before it converts into a paid subscription.
14.9 Claims procedure and processing: A refund or service-credit request is submitted in writing via email: Info@Mashcoai.com / WhatsApp Business 00962789942143, together with the invoice number and the reason for the request. Approved amounts are refunded in full, without any deduction, exclusively to the original payment method, within 7–14 business days.
15.1 Ownership of the platform: The Stratos platform, its code, algorithms, methodologies, designs, interfaces, databases and documentation, together with the trademarks “MashCo AI” and “Stratos” and their logos, remain the sole and exclusive property of MashCo and are protected by the applicable laws.
15.2 Client's licence: The Client is granted a limited, non-exclusive, non-transferable, non-assignable and non-sublicensable licence, revocable, to use the platform for its internal business purposes, within the limits of its Plan, for the duration of its subscription and subject to payment of amounts due.
15.3 Expiry of the licence: Save as provided in clause 8.8, the licence expires automatically upon the expiry or termination of the subscription for any reason, and the right of access to the platform ceases accordingly.
15.4 Ownership of Client Data: The Client owns the data it enters into the platform, which remains its exclusive property.
15.5 Operational licence to MashCo: The Client grants MashCo a non-exclusive, royalty-free licence to display, host, copy, store and process its data, strictly to the extent necessary to operate the platform for the Client and to provide support. This licence expires upon the end of the contract, save for what must be retained by law.
15.6 Platform Outputs: The Client may use the analyses and reports generated by the platform from its data for its internal business purposes, while ownership of the templates, analytical models and methodologies used to generate them remains with MashCo.
15.7 Feedback and improvements: Any development or improvement introduced into the platform — including one arising in connection with the Client's feedback or suggestions — remains the exclusive property of MashCo, without consideration and without creating any right for the Client in it.
15.8 Trademarks: This document grants the Client no right to use MashCo's trademarks or logos without prior written permission.
15.9 Proprietary notices: The Client undertakes not to remove or obscure any proprietary or copyright notice appearing in the platform or in its exported outputs.
16.1 MashCo complies with Jordanian Personal Data Protection Law No. 24 of 2023 and the instructions issued thereunder.
16.2 MashCo's capacity: MashCo acts as “data controller” in respect of the Client's account, billing and communication data. It acts solely as “processor” in respect of the data the Client enters into the platform (such as data on its departments, products, employees and performance indicators), processing it in accordance with the Client's documented instructions and exclusively for the purposes of operating the service.
16.3 Client's responsibility: As controller, the Client bears responsibility for having a lawful basis for the data it enters, for obtaining the consents of the data subjects, and for informing them of the processing, in particular as regards its employees' data.
16.4 Data of the Client's representatives: MashCo processes the data of the Client's representatives and Users (name, email and job title) in its capacity as controller, for the purposes of account administration, communication, billing and support.
16.5 Usage data: Usage data and access logs are collected automatically for the purposes of operating and securing the platform and improving its performance.
17.1 No secondary use: MashCo does not use the Client's operational data for marketing purposes or for any purpose outside the operation of the service, and does not disclose it to third parties except in accordance with the provisions of this section.
17.2 No use of data to train models: MashCo does not use Client Data to train artificial-intelligence or machine-learning models of its own or of third parties, except with the Client's express prior written consent, or after the data has been anonymised and aggregated such that it cannot be attributed to the Client or used to identify it.
17.3 Sub-processors: MashCo engages sub-processors to operate the platform (such as hosting, analytics and payment-gateway services) to the extent necessary and under appropriate confidentiality and protection obligations, giving the Client 30 days' notice of any material change to them.
17.4 Data storage location: Platform data is stored in the United States of America. Some data may be processed outside Jordan, subject to appropriate safeguards in accordance with Jordanian law.
17.5 Legally required disclosure: MashCo may disclose data where required by law or by a judicial order, to protect its rights or the safety of users, or in the context of a merger or sale of assets, notifying the Client wherever legally permissible.
17.6 No sale of data: The Client's personal data is not sold to external parties for their direct marketing purposes.
17.7 Retention and deletion: Data is retained throughout the subscription term and during the export period provided for in clause 8.6, after which it is deleted or anonymised, save for what must be retained by law (such as billing records for accounting and tax purposes).
17.8 Data subjects' rights: MashCo cooperates with the Client to a reasonable extent in responding to data subjects' requests for access, rectification or erasure. Requests are directed to Email: Info@Mashcoai.com / WhatsApp Business 00962789942143 and are handled within 30 days.
17.9 Cookies: The website uses a limited number of cookies that are strictly necessary for its secure operation, confined to maintaining the secure sign-in session and protecting administrative operations against cross-site request forgery. The website uses no advertising or marketing cookies and no third-party analytics tools, does not track users across other websites, and does not sell their data to advertisers. Local storage in the user's browser is also used to hold the authentication token and certain application data in order to improve performance; this information remains on the user's device and is removed on sign-out or when browser data is cleared. Full technical details are published in the separate cookie policy on the website.
18.1 Entire agreement and order of precedence: This document, together with the published Plan description and the separate agreement applicable to corporate clients, constitutes the entire agreement between the parties. In the event of conflict, the separate agreement prevails to the extent expressly stipulated therein, followed by the provisions of this document.
18.2 Severability: If any clause is found void or unenforceable, it shall be replaced by the closest lawful provision in effect, and the remaining clauses shall continue in force.
18.3 No waiver: A party's failure to exercise a right, or delay in exercising it, does not constitute a waiver of that right.
18.4 Assignment: The Client may not assign its subscription or its rights to third parties without MashCo's written consent. MashCo may assign in the context of a restructuring, merger or sale of assets.
18.5 Notices: Notices are given in writing to the parties' registered email addresses or by notification within the platform, and are deemed effective from the date of dispatch. The Client undertakes to keep its email address updated with MashCo.
18.6 Amendment of this document: MashCo may update this document, notifying clients of material amendments 30 days before they take effect. Continued use of the platform after they take effect constitutes acceptance; a client who does not accept them may switch off renewal in accordance with clause 13.3.
18.7 Notification of claims: The Client undertakes to notify MashCo in writing of any claim or objection within 30 days of becoming aware of the event giving rise to it, stating its grounds.
18.8 Language: This document was drawn up in Arabic, which is the authoritative language for interpretation. Any translation is provided for convenience only, and the Arabic version prevails in the event of any discrepancy.
18.9 Governing law: This document is governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan.
18.10 Dispute resolution: The parties shall seek to resolve any dispute amicably within 30 days of notice of it. Failing that, the competent courts of Amman shall have jurisdiction.
18.11 Complaints and dispute escalation: Complaints relating to the service are submitted in writing via email: Info@Mashcoai.com / WhatsApp Business 00962789942143. MashCo undertakes to acknowledge receipt of the complaint within two business days and to provide a substantive response within 7 business days. If the complaint is not resolved satisfactorily, the Client may escalate it to the Consumer Protection Directorate at the Ministry of Industry, Trade and Supply. Where the purchase was made through a merchant of record under clause 13.13, the Client may also use that seller’s buyer-support channels.
By creating an account, activating a subscription, or signing below, I acknowledge that I have read and understood the Terms and Conditions of the Stratos platform and agree to be bound by them, in particular the automatic renewal terms, the refund terms and the intellectual property terms.
Contact — Email: Info@Mashcoai.com · WhatsApp Business: 00962789942143